Applies to TrainerX (TX) and all sub-brands, including Spartan Nutrition and MISS Muscle
Supplements, nutritional products and other consumables may only be returned if they are unopened, unused and all seals remain completely intact.
Outer garments (such as T-shirts, hoodies and similar apparel) may be exchanged if they are unworn, unwashed, in their original condition and all tags and packaging remain intact.
For hygiene reasons, intimate apparel cannot be returned or exchanged under any circumstances. This includes, but is not limited to:
Bodybuilding posing trunks
Women’s posing bikinis
Competition costumes
Any other intimate garments
Please ensure you select the correct size before ordering.
Training devices, equipment and accessories are covered for manufacturing defects in accordance with the Consumer Protection Act (CPA) and any applicable manufacturer warranty stated on the product page.
Supplements & Consumables (change of mind)
Return request must be logged within 7 days of delivery.
The parcel must reach TrainerX within 14 days of delivery.
Outer Apparel Exchanges
Exchange requests must be made within 30 days of delivery.
Defective Goods
Defective products may be returned within 6 months of delivery in accordance with the CPA, subject to inspection.
All TrainerX consumable products are sealed with a pressure/induction seal and shipped with a protective inner seal beneath the lid (and may also include an outer shrink band).
For a return to qualify:
All seals must remain completely intact.
No seal may be broken, lifted, punctured or tampered with.
Any evidence of opening or tampering disqualifies a change-of-mind return.
Products must be returned complete, clean and in resalable condition with all original packaging.
All ingredients are listed on each product label and product page.
Products are manufactured in facilities that may also process common allergens including milk, soy, gluten and nuts.
If you experience an adverse reaction:
discontinue use immediately;
consult a qualified healthcare professional.
Because the product has been opened and used, adverse reactions do not qualify for a refund or exchange.
The following are not eligible for return or exchange:
Opened or used supplements and consumables.
Products with broken or tampered seals.
Intimate apparel including posing trunks, posing bikinis and competition costumes.
Worn, washed, marked or scented clothing.
Apparel with missing tags or packaging.
Products damaged through misuse, improper storage or neglect.
If a product is defective, unsafe or not of acceptable quality as contemplated by the Consumer Protection Act, it may be returned within 6 months of delivery.
Following inspection, TrainerX may repair, replace or refund the product in accordance with the CPA.
This does not include damage resulting from:
misuse;
accidental damage;
improper storage;
incorrect handling; or
normal wear and tear.
Training devices and equipment are covered by:
the Consumer Protection Act’s 6-month defect remedy; and
any applicable manufacturer warranty stated with the product.
TrainerX will assist customers with warranty claims where applicable.
Unless TrainerX has supplied the incorrect item, all courier and return shipping costs are the responsibility of the customer.
This includes, but is not limited to:
ordering the wrong product;
ordering the wrong flavour;
ordering the wrong size;
change-of-mind returns;
apparel exchanges.
Once the returned item has been received and inspected, TrainerX will process the approved replacement or refund.
Original delivery charges, return courier costs and any non-recoverable merchant/payment processing fees may be deducted from any refund where applicable.
If TrainerX supplied the incorrect product, TrainerX will cover the reasonable courier costs associated with the return and replacement.
Standard deliveries generally take up to 4–5 working days.
Deliveries to outlying or remote areas may take longer depending on the courier network.
TrainerX will make every reasonable effort to ensure your order is delivered as quickly as possible.
Orders cannot be cancelled or refunded solely because they are still within the courier’s stated delivery timeframe.
If a parcel is delayed but remains in transit according to the courier, the order will continue to be processed through the normal delivery process.
Only once the courier company has officially confirmed that a parcel has been lost will TrainerX arrange a replacement or process a refund where applicable.
Email orders@trainerx.co.za with:
Order number
Item(s) you wish to return
Reason for return
Photographs showing the product condition, seals or defect (where applicable)
TrainerX will issue a Return Authorisation together with the correct return address.
Returns received without prior approval, or outside the applicable return period, may be refused and returned to sender.
All returned products are subject to inspection.
If approved, TrainerX may provide:
a refund to the original payment method;
store credit;
a gift voucher; or
account credit.
Refunds exclude, where applicable:
original delivery charges;
return courier costs; and
any non-recoverable payment processor or merchant fees.
Processing times depend on inspection and banking/payment provider timeframes.
Where exchanges are permitted (such as eligible outer apparel), the replacement item will be dispatched once the original item has been received and passes inspection.
If the requested replacement is unavailable, TrainerX may issue store credit or a refund in accordance with this policy.
TrainerX products are dietary and nutritional supplements and are not medicines.
To the best of our knowledge, ingredients used are non-scheduled at the time of manufacture.
Products have not been evaluated by SAHPRA and are not intended to diagnose, treat, cure or prevent any disease.
Use products only as directed and consult a qualified healthcare professional where appropriate.
Returns: orders@trainerx.co.za
General enquiries: info@trainerx.co.za or admin@trainerx.co.za
